COVID-19 Property Management Tips: 5 Key Things You Need to Know

COVID-19 has affected all aspects of life, and property management is no exception. Guest security is always important, but it’s more essential than ever to make sure that your tenants, guests, and community members feel safe.

Each state has designated its own slate of essential services during the pandemic. Navigating these requirements can be tricky for property managers trying to keep their businesses afloat.

As a property manager, you may be struggling to identify the procedures that will keep your business running, and your tenants, guests, and staff safe.

We want to help.

So, we’ve put together a brief list of essential property management tips to help you in these uncertain times. Our guide will help you follow both state and federal laws, while still providing your guests the best possible experience.

Top 5 COVID-19 property management tips

1. Draft a detailed pandemic plan
2. Know your State and County requirements
3. Get an automated Property Management System
4. Effective communication
5. Prioritize emergency situations

Draft a detailed pandemic plan

While it’s difficult to know when things will return to normal, smart property managers don’t waste time adjusting to the new normal. It’s time to create a decisive plan that will not only apply to the current pandemic but will help you prepare for future challenges.

Know your state and county requirements

Familiarize yourself with state and local regulations. Then align your pandemic plan to them.

Share important information with your tenants or guests electronically and in print, so they understand the rules you have to follow as a property manager. Managing expectations in this manner will reduce complaints about inconvenient safety regulations.

Use an automated property management system 

Are you managing your properties the old-fashioned way?

There is a better solution.

If you are not already using an automated solution, this is a great time to transition to a reliable property management system.

With Jervis Systems, you can:

• Manage rental agreements
• Automate reservation workflows
• Customize checklist templates
• Coordinate team members
• Fully sync your booking calendars with manageable alerts
• Send chats and notifications.

Keep your team on track and free up your time to focus on improving your property and growing your business.

Effective communication

Your tenants will be asking a lot of questions, especially about access to onsite amenities during the pandemic. If you’ve completely shut down the use of facilities, a reliable communication system with documented plans to reopen will help manage guest expectations and keep time-consuming inquiries to a minimum. 

A platform like Jervis Systems streamlines the communication process. It allows tenants and team members to complete tasks promptly and access important information in a timely fashion.

Prioritize emergency situations 

As a property manager, you try to tend to every tenant or guest need promptly. COVID-19 has complicated matters. As long as you are ensuring the safety of your guests, your team, and yourself, it’s more than okay to prioritize emergencies only. If there is an emergency repair that must be fixed right away, make sure to follow the CDC’s safety guidelines. 

Continuing forward in property management

The future is full of unknowns. 

Open communication is paramount as we all navigate the uncertainty. Being transparent with guests about your management efforts will build trust and understanding. If we’ve learned anything in 2020, it’s that there are many things we cannot control. Thankfully, communication isn’t one of them.

Want to get early access to Jervis Systems?

If you’re looking to improve communication and streamline your procedures, why not take advantage of the opportunity to beta test our features before they’re revealed to property managers everywhere? Contact us here to gain early access and learn more about our official launch!