Jervis Systems: Quick Start Guide

New to Jervis Systems? Here’s our 4-step guide to get you started.

1. Connect Your Property Management System (PMS)

  1. From your Jervis Systems dashboard, navigate to the Marketplace page and select the option to connect to your PMS of choice.
Screenshot of Jervis Systems Marketplace with Guesty API prompt highlighted
  1. You will either be brought to a pop-up screen like the one below or a new page prompting you to log in through your PMS.
Screenshot of the Guesty confirmation message on connecting
  1. Each PMS platform will have its unique requirements to connect. To view the instructions for your specific PMS, check out the user guides on our blog.

2. Import & Edit Your Properties

  1. Once your PMS and Jervis Systems accounts are connected, go to your Properties page within your Jervis Systems account and click “Refresh Properties”. When the page had reloaded, you will see all the property listings imported from your PMS account. Select the three dots to the right of each listing to view and edit your property details.
Image of properties page in Jervis systems with status highlighted

Please note: Anytime you add a new property to your PMS, Jervis Systems will not automatically import it. In order to import your property for upcoming reservations to register in our system, you will need to click on the “Refresh Properties” button. This will pull in new properties that are set up on the PMS side, and allow you to finish setting them up with the basic information neeeded to enable adding devices.

  1. Go through your properties to set your time zone details. Once your time zone has been set, you will see the status for the property change from “Incomplete” to “Enabled”. 
Image of properties page with one property enabled
  1. Optional: You can also edit your check-in and check-out offset options if you prefer to extend PIN code access to easily accommodate early or late guest checkout.
Screenshot of "edit property" page with off settings highlighted

3. Import & Assign Your Devices

  1. Go to the Devices page and connect to your smart locks and devices by selecting the “Import Devices” button. From there, select your smart lock or device system provider and follow the prompts to connect your smart lock account.
Screenshot showing how to set up devices in Jervis Systems

Please note: If you are adding additional devices to an account you have previously connected (ex. August), do not use these same steps to connect that device. This will result in duplicate accounts! Instead, hit the “Refresh Devices” to bring in the new devices that are in your existing linked accounts.

  1. Once your devices are imported successfully, you will want to assign your devices to your imported properties. You can do this by selecting the drop-down list for the device you want to assign and checking the boxes for the properties you want it to be assigned to.
Screenshot of how to assign devices to properties
  1. Return to the Properties page. You should see the property status indicator has turned green for the properties with assigned devices. This means that the property is fully configured for automated access.
Screenshot of properties page showing fully configured property

4. Import Your Reservations

Your reservations will be automatically imported into Jervis Systems within 30 minutes to an hour. You can immediately import your STR reservations by navigating to the Reservations tab in your Jervis Systems account. From here select the “Refresh” button.

Reservations page showing imported properties with "refresh" button highlighted

Success! Your Jervis Systems account is set up, and your properties, devices, and reservations are now imported.

Need additional help and support? Check out the additional user guides on our blog. You can also get in touch with the Jervis Systems Support Team by submitting a request via the Support page in your account.

Support page in Jervis systems



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